SUPRAYOGI, Yudis; SUDIRJA, Frans; JUNIARTO, Galuh; RIYANTO, Joko. Analisis Customer Relationship Management (CRM) terhadap Loyalitas Pengguna Jasa Pelayaran Domestik di Kota Semarang . Lokawati : Jurnal Penelitian Manajemen dan Inovasi Riset, [S. l.], v. 4, n. 5, p. 175–192, 2026. DOI: 10.61132/lokawati.v4i5.2732. Disponível em: https://journal.arimbi.or.id/index.php/Lokawati/article/view/2732. Acesso em: 2 oct. 2026.