The Influence Of Website Quality, Security, And Trust On Purchase Decisions In The Shopee Application

Authors

  • Syafira Delviana Universitas Negeri Padang
  • Rahmiati Rahmiati Universitas Negeri Padang

DOI:

https://doi.org/10.61132/maeswara.v1i5.190

Keywords:

Website Quality, Security, Trust, Purchase Decision, Shopee

Abstract

This study aims to determine the effect of website quality, security and trust on purchasing decisions on the Shopee application. The method in this study uses quantitative methods. This research was conducted in the area of Padang Ngeri University. For this experiment, a probability sampling approach was used to choose the sample. Up to 200 Padang State University students who use Shopee will take part in the survey as responders. This study demonstrates that customers' trust in Shopee-compatible online marketplaces directly and favorably affects their willingness to shop there, Website quality has a positive and significant effect on consumer trust through online purchase decisions on online buying and selling sites on the application Shopee, Security online purchases has a positive and significant effect on online purchase decisions mediated by customer trust on online buying and selling sites on the Shopee application, Security online purchases has a positive and significant effect on customer trust through online purchase decisions on online buying and selling sites on the Shopee application , customer trust has a positive and significant effect on online purchase decisions on online buying and selling sites on the Shopee application.

References

Armstrong, K. (2008). Prinsip-Prinsip Pemasaran. Jilid 1 Edisi 12. Alih Bahasa: Bob Sabaran (Penerbit Erlangga., Ed.).

Ghassani, N. (2019). Pengaruh Trust Dan Perceived Risk Terhadap Niat Untuk Bertransaksi Menggunakan E-Commerce (Studi Kasus Pada Konsumen Traveloka). Riset Akuntansi Keuangan, 4(1), 30–43.

Gregg, D.G. & Walczak. (2010). he relationship between website quality, trust and price premiums at online auctions. In Electronic Commerce Research. (Vol. 10)., 1-25.

Harahap, H. H. (2020). Pengaruh Presepsi Kemudahan, Kegunaan Dan Kepercayaan Terhadap Minat Menggunakan Mobile Banking. Prisma (Platform Riset Mahasiswa Akuntansi), 01, 79–93.

Ifan, M., Ihsan, R., Rezki, M., Alamsyah, D. P., Nusa, S., & Jakarta, M. (2019). Pengaruh Kualitas Website Pada Keputusan Pembelian Pada Situs Shopee Menggunakan Metode Webqual4.0. IJCIT (Indonesian Journal on Computer and Information Technology, 4(1), 14–20.

Keller and Kotler. (2012a). gemen.t Fourteenth Edition. New Jersey: Pearson Education.

Lee, P. K. ; N. R. (2009). From the Library of Garrick Lee.

Maulana, H. A., & Asra, Y. (2019). Analisa Pengaruh Promo Gratis Ongkos Kirim terhadap Keputusan Pembelian pada E-Commerce oleh Generasi Z di Daerah Pedesaan. Inovbiz: Jurnal Inovasi Bisnis, 7(2), 162. https://doi.org/10.35314/inovbiz.v7i2.1220

Mayer, R. C. et al. (1995). And integrative model of organizational trust, The Academy of Management Review, 20(3), pp. 709–734.

McKright. (2007). What Trust Means In ECommerce Customer Relationships: An Interdisciplinary Conceptual Typology. International Journal of Electronic Commerce.

Pavlou, C. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management. 358–368. https://doi.org/https://doi.org/10.1108/09576050210447046

S.E., M. (2013). Pengaruh Citra Perusahaan, Citra Produk dan Citra Pemakai Terhadap Keputusan Pembelian Produk Foremost pada Distro Ruby Soho di Singaraja. Jurnal Jurusan Manajemen, 2(1).

Sastika, W. (2016). Analisis Pengaruh Kualitas Website (Webqual 4.0) Terhadap Keputusan Pembelian Pada Website E-Commerce Traveloka (Studi Kasus : Pengguna Traveloka di Kota Bandung Tahun 2015). Seminar Nasional Teknologi Informasi Dan Komunikasi, 2016(Sentika), 2089–9815.

Sudarisman, H. S. V. (2021). Hubungan Antara Kontrol Diri dengan Perilaku Konsumtif Melalui Online Shop pada Mahasiswi. Acta Psychologia, 1(1), 53–61. https://doi.org/10.21831/ap.v1i1.43308

Vidgen, B. (2002). An Integrative Approach To The Assessment Of E-Commerce Quality. Journal of Electronic Commerce Researc. 3(No. 3), 114–127.

Wahyuni, D. U. (n.d.). 16790-Article Text-17009-1-10-20080826. 30–37.

Wijaya, M., & Jasfar, F. (2014). Pengaruh Rancangan Situs, Harga, Kepercayaan Dan Keamanan Terhadap Pembelian Produk Fashion Melalui Online Shopping. Jurnal Manajemen Dan Pemasaran Jasa, 7(2), 31. https://doi.org/10.25105/jmpj.v7i2.798

Downloads

Published

2023-08-25

How to Cite

Syafira Delviana, & Rahmiati Rahmiati. (2023). The Influence Of Website Quality, Security, And Trust On Purchase Decisions In The Shopee Application. Maeswara : Jurnal Riset Ilmu Manajemen Dan Kewirausahaan, 1(5), 176–188. https://doi.org/10.61132/maeswara.v1i5.190

Similar Articles

1 2 3 4 5 6 7 > >> 

You may also start an advanced similarity search for this article.