ALBIANSYAH ALBIANSYAH; LIES HENDRAWAN KRISNAWATI; DJUMARNO DJUMARNO. Who Manages Customer Relationships When AI Decides? A Systematic Review of Agentic AI and B2A2C Relationships. Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis, [S. l.], v. 4, n. 4, p. 226–241, 2026. DOI: 10.61132/manuhara.v4i4.2871. Disponível em: https://journal.arimbi.or.id/index.php/Manuhara/article/view/2871. Acesso em: 5 oct. 2026.