MICHAEL RAWUNG; RICHARD POLUAN; SEPRIN PAREDA. Kualitas Pelayanan Telephone Operator Pada Front Office Departemen di Kima Bajo Resort & SPA Manado. Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis, [S. l.], v. 1, n. 3, p. 96–137, 2023. DOI: 10.61132/manuhara.v1i3.67. Disponível em: https://journal.arimbi.or.id/index.php/Manuhara/article/view/67. Acesso em: 24 nov. 2024.