Johanna Paula Avrilda, & Fresha Kharisma. (2026). The Influence of Shopee’s AI Chatbot Interactional Flow on Customer Loyalty Through Service Recovery Satisfaction Among Generation Z. Jurnal Nuansa : Publikasi Ilmu Manajemen Dan Ekonomi Syariah, 4(3), 233–247. https://doi.org/10.61132/nuansa.v4i3.2805