JOHANNA PAULA AVRILDA; FRESHA KHARISMA. The Influence of Shopee’s AI Chatbot Interactional Flow on Customer Loyalty Through Service Recovery Satisfaction Among Generation Z. Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah, [S. l.], v. 4, n. 3, p. 233–247, 2026. DOI: 10.61132/nuansa.v4i3.2805. Disponível em: https://journal.arimbi.or.id/index.php/Nuansa/article/view/2805. Acesso em: 30 sep. 2026.