Johanna Paula Avrilda, and Fresha Kharisma. “The Influence of Shopee’s AI Chatbot Interactional Flow on Customer Loyalty Through Service Recovery Satisfaction Among Generation Z”. Jurnal Nuansa : Publikasi Ilmu Manajemen Dan Ekonomi Syariah, vol. 4, no. 3, Sept. 2026, pp. 233-47, doi:10.61132/nuansa.v4i3.2805.