Dwi Andre Vebriansyah et al. 2025. A Systematic Literature Review: Analyzing Service Quality Through User Reviews Using Machine Learning Approaches. Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi. 3, 2 (May 2025), 257–265. DOI:https://doi.org/10.61132/rimba.v3i2.1770.