DWI ANDRE VEBRIANSYAH; NILUH KOMANG KUSUMA YASARI; DARIS ITSAR SAMUDRA; TITIS SHINTA DHEWI. Sentiment Analysis of KAI Access App Customer Reviews to Improve Customer Service Using Natural Language Processing. Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi, [S. l.], v. 3, n. 2, p. 192–205, 2025. DOI: 10.61132/rimba.v3i2.1751. Disponível em: https://journal.arimbi.or.id/index.php/Rimba/article/view/1751. Acesso em: 23 may. 2025.