DWI ANDRE VEBRIANSYAH; BUDI EKO SOETJIPTO; LUDI WISNUWARDHANA. A Systematic Literature Review: Analyzing Service Quality Through User Reviews Using Machine Learning Approaches. Jurnal Rimba : Riset Ilmu manajemen Bisnis dan Akuntansi, [S. l.], v. 3, n. 2, p. 257–265, 2025. DOI: 10.61132/rimba.v3i2.1770. Disponível em: https://journal.arimbi.or.id/index.php/Rimba/article/view/1770. Acesso em: 23 may. 2025.