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Dwi Andre Vebriansyah, Niluh Komang Kusuma Yasari, Daris Itsar Samudra, Titis Shinta Dhewi. Sentiment Analysis of KAI Access App Customer Reviews to Improve Customer Service Using Natural Language Processing. Jurnal Rimba [Internet]. 2025 May 16 [cited 2025 Nov. 13];3(2):192-205. Available from: https://journal.arimbi.or.id/index.php/Rimba/article/view/1751