Analisis Pengaruh Intention to Boycott & Brand Exposure terhadap Purchase Decision Melalui Brand Image pada Produk Scarlett Whitening di Kota Makassar
DOI:
https://doi.org/10.61132/maeswara.v3i4.2024Keywords:
Brand Exposure, Brand Image, Intention to Boycott, Purchase DecisionAbstract
This study aims to determine the effect of Intention to Boycott and Brand Exposure on Purchase Decision mediated by Brand Image on Scarlett Whitening products in Makassar City. This research uses a quantitative approach with a causal design. The population in this study is the community of Makassar City who have used or are familiar with Scarlett Whitening products. The sample was taken using a non-probability sampling method with a purposive sampling approach, and 105 respondents were obtained. Data were collected through questionnaires and analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) version 4.0. The results of the study show that (1) Intention to Boycott has a direct negative and significant effect on Brand Image, (2) Brand Exposure has a direct positive and significant effect on Brand Image, (3) Intention to Boycott has a direct negative and significant effect on Purchase Decision, (4) Brand Exposure has a direct positive and significant effect on Purchase Decision, (5) Brand Image has a direct positive and significant effect on Purchase Decision, (6) Brand Image significantly mediates the relationship between Intention to Boycott and Purchase Decision, and (7) Brand Image significantly mediates the relationship between Brand Exposure and Purchase Decision.
Downloads
References
Agustyan. (2020). Purchase decision: Model komunikasi pemasaran dan manajemen brand. Salemba.
Ajzen, I. (2005). Attitudes, personality, and behavior (2nd ed.). Open University Press.
Baker, M., et al. (2021). Consumer behavior and marketing strategy in the digital age. Journal of Marketing Research, 58(1), 1–15.
CNBC Indonesia. (2023). Felicya Angelista tuai kecaman usai unggah video tentang konflik Israel-Palestina. CNBC Indonesia. Diakses 20 Agustus 2024 dari https://www.cnbcindonesia.com/entertainment/20231020095806-245-438580
Compas. (2024). Beauty care brand performance analysis 2024. Diakses 10 Agustus 2024 dari https://www.compas.com/beauty-care-brand-performance-2024
Ettenson, R., & Klein, J. G. (2005). The fallout from French nuclear testing in the South Pacific: A longitudinal study of consumer boycotts. International Marketing Review, 22(2), 199–224.
Harmeling, C. M., Moffett, J. W., & Palmatier, R. W. (2021). Relationship marketing in the digital age: Customer engagement as a new paradigm. Journal of Marketing Theory and Practice, 29(1), 1–18. https://doi.org/10.1080/10696679.2021.1870190
Henehan, E. R. (2019). Brand exposure measurement in the digital age. Journal of Advertising Research, 59(3), 276–288. https://doi.org/10.2501/JAR-2019-029
Hoffmann, S., & Müller, S. (2009). Consumer boycotts due to factory relocation. Journal of Business Research, 62(2), 239–247.
Hoyer, W. D., & MacInnis, D. J. (2023). Consumer behavior in the digital era. Chicago: Cengage Learning.
Keller, K. L. (2013). Strategic brand management: Building, measuring, and managing brand equity (4th ed.). Pearson Education Limited.
Kim, J., Lee, H., & Park, S. (2023). The impact of user-generated content on brand recall: A study of beauty products on TikTok. Journal of Marketing Research, 60(2), 123–135. https://doi.org/10.1177/00222437221108656
Klein, J. G., Smith, N. C., & John, A. (2004). Why we boycott: Consumer motivations for boycott participation. Journal of Marketing, 68(3), 92–109. https://doi.org/10.1509/jmkg.68.3.92.34770
Kompas. (2021). Kontroversi video promosi Scarlett Whitening: Dampak dan respon publik. Kompas.com. Diakses 22 Agustus 2024 dari https://www.kompas.com/business/read/2021/05/15/1200008
Kotler, P., & Armstrong, G. (2012). Principles of marketing (14th ed.). Pearson Education.
Kotler, P., & Armstrong, G. (2020). Principles of marketing (17th ed.). Pearson Education.
Kotler, P., & Keller, K. L. (2006). Marketing management (12th ed.). Pearson Education.
Kotler, P., & Keller, K. L. (2009). Marketing management (13th ed.). Pearson Education.
Lee, N. R., & Kotler, P. (2022). Social marketing: Behavior change for social good (7th ed.). SAGE Publications.
Makaren, S., & Hunt, S. D. (2022). Understanding consumer boycott behavior: A systematic review. Journal of Business Research, 142, 1238–1252. https://doi.org/10.1016/j.jbusres.2021.12.029
McKinsey & Company. (2023). The beauty market in 2023: A special state of fashion report. Diakses dari https://www.mckinsey.com/industries/retail/our-insights/the-beauty-market-in-2023
Nielsen. (2023). Consumer trust and brand values in Indonesia 2023. Market Research Report. https://doi.org/10.2139/ssrn.3580190
Percy, L., & Rosenbaum-Elliott, R. (2022). Strategic advertising management (6th ed.). Oxford University Press.
Pratiwi, N. A. (2021). Determinants of boycott intention against Israeli products. Journal of Islamic Marketing Research, 4(1), 12–25.
Schiffman, L. G., & Kanuk, L. L. (2006). Consumer behavior (9th ed.). Pearson Education.
Sen, S., Gurhan-Canli, Z., & Morwitz, V. (2001). Withholding consumption: A social dilemma perspective on consumer boycotts. Journal of Consumer Research, 28(1), 1–15. https://doi.org/10.1086/321948
Vredenburg, J., Kapitan, S., Spry, A., & Kemper, J. A. (2020). Brands taking a stand: Authentic brand activism or woke washing? Journal of Public Policy & Marketing, 39(4), 444–460. https://doi.org/10.1177/0743915620943302
Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(1), 195–211. https://doi.org/10.1177/0092070300281007
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.