Pengaruh Work-life balance dan Beban Kerja terhadap Kinerja Karyawan pada BPJS Ketenagakerjaan Cabang Cimone

Rosyana Agustin; Suryanto Sosrowidigdo; Siti Nurjanah

doi:10.61132/manuhara.v4i3.2665

Authors

Rosyana Agustin Universitas Bina Sarana Informatika
Suryanto Sosrowidigdo Universitas Bina Sarana Informatika
Siti Nurjanah Universitas Bina Sarana Informatika

DOI:

https://doi.org/10.61132/manuhara.v4i3.2665

Keywords:

BPJS Ketenagakerjaan, Employee Performance, Public Services, Work-life balance, Workload

Abstract

This research is based on the urgent need to improve employee performance in public sector institutions facing high service demands. Employee performance is shaped by various factors, including work-life balance and workload, both of which require proper management to maintain maximum productivity. This study was designed to examine work-life balance and workload on employee performance at the Cimone Branch of BPJS Ketenagakerjaan, both individually and simultaneously. The research used a quantitative approach with an associative design with a saturated sampling technique, resulting in a total of 45 employees acting as respondents. Data were collected through a Likert-scale questionnaire and processed with SPSS version 27, including validity, reliability, classical assumptions, multiple linear regression, t-test, F-test, and coefficient of determination tests. The findings show that work-life balance has a positive and significant impact on employee performance, while workload alone does not show a significant effect. However, when combined, the two variables have a positive and significant impact on employee performance, contributing 63.4%. These findings suggest that agencies should strengthen policies that support work-life balance and manage workloads proportionally to improve employee performance, service quality, and organizational effectiveness.

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