Membagun Kepercayaan dan Saling Memahami Antar Anggota Organisasi di Restoran Greet Bear Bowl

Authors

  • Romana Rinda Nazara Sekolah Tinggi Ilmu Ekonomi International Business Management Indonesia
  • Reydel Beginsa Lahagu Sekolah Tinggi Ilmu Ekonomi International Business Management Indonesia
  • Sadaria Zebua Sekolah Tinggi Ilmu Ekonomi International Business Management Indonesia
  • Siti Anggraini Sekolah Tinggi Ilmu Ekonomi International Business Management Indonesia
  • Mardiana Halawa Sekolah Tinggi Ilmu Ekonomi International Business Management Indonesia
  • Bayu Teta Sekolah Tinggi Ilmu Ekonomi International Business Management Indonesia

DOI:

https://doi.org/10.61132/rimba.v3i3.2061

Keywords:

Trust, Understanding, Organization, Collaboration, Organizational Culture

Abstract

This study aims to analyze the importance of building trust and mutual understanding among organizational members to enhance team performance and work effectiveness at Greet Bear Bowl Restaurant. Trust is developed through open communication, organizational justice, and recognition of individual contributions. Meanwhile, mutual understanding is supported by active participation, aligned goals, and a positive organizational culture. The study adopts a qualitative approach using in-depth interviews with four permanent employees. The results indicate that trust and understanding play a crucial role in strengthening work relationships, improving coordination, and supporting the effective and sustainable achievement of organizational goals.

Downloads

Download data is not yet available.

References

Argyris, C., & Schön, D. A. (1978). Organizational learning: A theory of action perspective. Addison-Wesley.

Barney, J. B., & Hansen, M. H. (1994). Trustworthiness as a source of competitive advantage. Strategic Management Journal, 15(S1), 175–190.

Bass, B. M., & Avolio, B. J. (1990). Transformational leadership development: Manual for the multifactor leadership questionnaire. Consulting Psychologists Press.

Blau, P. M. (1964). Exchange and power in social life. Wiley.

Denzin, N. K., & Lincoln, Y. S. (1994). Handbook of qualitative research. Sage Publications.

Goetsch, D. L., & Davis, S. B. (2013). Quality management for organizational excellence: Introduction to total quality (7th ed.). Pearson.

Gray, B. (1989). Collaborating: Finding common ground for multiparty problems. Jossey-Bass.

Hackman, J. R. (2002). Leading teams: Setting the stage for great performances. Harvard Business Press.

Jogianto, H. M. (2019). Sistem informasi manajemen. Andi.

Katzenbach, J. R., & Smith, D. K. (1993). The wisdom of teams: Creating the high-performance organization. Harvard Business School Press.

Kelley, H. H., & Thibaut, J. W. (1978). Interpersonal relations: A theory of interdependence. Wiley.

Kreitner, R., & Kinicki, A. (2010). Organizational behavior (9th ed.). McGraw-Hill.

Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust in work relationships. In R. M. Kramer & T. R. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 114–139). Sage.

Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709–734.

Ring, P. S., & Van de Ven, A. H. (1994). Developmental processes of cooperative interorganizational relationships. Academy of Management Review, 19(1), 90–118.

Robbins, S. P., & Judge, T. A. (2009). Organizational behavior (13th ed.). Pearson Education.

Robbins, S. P., & Judge, T. A. (2013). Organizational behavior (15th ed.). Pearson Education Limited.

Schein, E. H. (2010). Organizational culture and leadership (4th ed.). Jossey-Bass.

Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict. In W. G. Austin & S. Worchel (Eds.), The social psychology of intergroup relations (pp. 33–47). Brooks/Cole.

Williamson, O. E. (1985). The economic institutions of capitalism: Firms, markets, relational contracting. Free Press.

Zulyantina, D. (2023). Perilaku organisasi dalam membangun kepercayaan dan kolaborasi tim. Literasi Nusantara.

Downloads

Published

2025-07-12

How to Cite

Romana Rinda Nazara, Reydel Beginsa Lahagu, Sadaria Zebua, Siti Anggraini, Mardiana Halawa, & Bayu Teta. (2025). Membagun Kepercayaan dan Saling Memahami Antar Anggota Organisasi di Restoran Greet Bear Bowl. Jurnal Rimba : Riset Ilmu Manajemen Bisnis dan Akuntansi, 3(3), 348–355. https://doi.org/10.61132/rimba.v3i3.2061

Similar Articles

<< < 2 3 4 5 6 7 8 > >> 

You may also start an advanced similarity search for this article.