Implementasi  Penanganan Lonjakan Penumpang Peak season di PT. Pelni (Persero) Cabang Bitung

Latipa Apriyanti Sameth; Jemmry Recy Winokan; Rolyke Tulangow

doi:10.61132/lokawati.v4i5.2717

Authors

Latipa Apriyanti Sameth Politeknik Negeri Manado
Jemmry Recy Winokan Politeknik Negeri Manado
Rolyke Tulangow Politeknik Negeri Manado

DOI:

https://doi.org/10.61132/lokawati.v4i5.2717

Keywords:

Case Study, Operational Management, Peak Season, PT. Pelni, Qualitative

Abstract

This study analyzes the implementation of operational management at PT Pelni (Persero) Bitung Branch in handling passenger surges during the 2025-2026 Nataru peak season, examined through four operational management functions: Planning, Organizing, Actuating, and Controlling (POAC). A qualitative method with an intrinsic case study approach was used, with data collected through in-depth interviews with five informants directly involved in operational activities. The results show that planning was proactive and systematic, utilizing historical passenger data projections, routine coordination, fleet ramp checks, and a 30% capacity dispensation to anticipate a passenger increase of up to 15,995 people. Organizing was implemented through clear job descriptions and cross-agency synergy facilitated by the Nataru Command Post, although the additional personnel deployed were not proportional to the increased operational workload. The embarkation and disembarkation process followed a three-stage system supported by batching and a spiral gate to maintain passenger flow and minimize congestion. Supervision was conducted through tiered and real-time monitoring, accompanied by periodic evaluations. The study concludes that operational management has been implemented fairly effectively, although improvements are still required, particularly in human resource adequacy and cybersecurity risk mitigation.

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