Peran Strategis Komunikasi Internal dalam Meningkatkan Keterlibatan dan Kinerja Karyawan
DOI:
https://doi.org/10.61132/manuhara.v3i3.2017Keywords:
Internal Communication, Employee Engagement, Organizational Performance, Industrial Relations, Organizational Culture.Abstract
Internal communication is one of the important elements in human resource management, playing a role in shaping organizational culture, increasing employee involvement, and supporting overall organizational performance. This article reviews five selected scientific journals that highlight the relationship between internal communication and organizational performance, focusing on employee engagement as an intermediate variable. From the analysis of the five journals, it was found that effective communication has a positive influence on employee loyalty, motivation, and productivity. These studies also highlight the importance of the role of digital technology, communicative leadership, and an open organizational culture in strengthening internal communication.
Downloads
References
Arimie, J. C., & Oronsaye, A. O. (2020). Assessing employee relations and organizational performance: A literature review. International Journal of Applied Research in Business and Management, 1(1), 1–17.
Ashwin, E. A., & Anandan, C. R. C. (2023). Employee relations and its effect on organizational performance: An empirical study. International Journal of Advanced Research in Commerce, Management & Social Science (IJARCMSS), 6(1), 25–30.
Budd, J. W., & Bhave, D. (2010). The employment relationship. In A. Wilkinson, N. Bacon, T. Redman, & S. Snell (Eds.), The SAGE handbook of human resource management (pp. 51–70). SAGE Publications.
Das, G. P., Maharana, N., & Mishra, N. R. (2020). Employee relationship management (ERM) and its significance – A systematic review. International Journal of Research and Analytical Reviews (IJRAR), 7(4), 121–129.
Deviani, E., Suroso, & Anggela, F. P. (2024). Peran komunikasi internal karyawan dalam meningkatkan kinerja di PT Jaya Kencanamas Farma. Jurnal Ekonomika dan Bisnis (JEBS), 4(4), 597–605.
Jakubiec, M. (n.d.). The importance of internal communication for management of an organization. Journal of Positive Management, 6(2), 37–46.
Karanges, E. R., Beatson, A., Johnston, K., & Lings, I. (2014). Optimizing employee engagement with internal communication: A social exchange perspective. Journal of Business Market Management, 7(2), 329–353.
Karanges, E., Beatson, A., Johnston, K., & Lings, I. (2014). Optimizing employee engagement with internal communication: A social exchange perspective. Journal of Business Research, 66(1), 1–7.
Maiwada, A. A., & Oshionebo, B. (2023). Internal communication and employee relations management for effective staff performance in Nigeria Customs Service. Economit Journal: Scientific Journal of Accountancy, Management and Finance, 3(4), 230–242.
Maiwada, A. A., & Oshionebo, B. (2024). Internal communication and employee relations management for effective staff performance in Nigeria Customs Service. Economit Journal: Scientific Journal of Accountancy, Management and Finance, 3(4), 230–242.
Men, L. R. (2014). Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly, 28(2), 264–284.
Men, L. R. (2015). Employee engagement in relation to employee–organization relationships and internal reputation: Effects of authentic leadership and transparent communication. Public Relations Journal, 9(2), 1–22.
Mishra, K., Boynton, L., & Mishra, A. (2014). Driving employee engagement: The expanded role of internal communications. International Journal of Business Communication, 51(2), 183–202.
Ntimba, D. I. (2020). Employee relations satisfaction in South Africa: How it impacts the workplace. African Journal of Employee Relations, 44(1), 1–18. https://doi.org/10.25159/2520-3223/7745
Samwel, J. O. (2018). Effect of employee relations on employee performance and organizational performance – Study of small organizations in Tanzania. International Journal of Economics, Business and Management Research, 2(4), 528–540.
Sulaiman, N. S., Abdullah, Z., & Man, N. I. (2023). The effects of employee communication and engagement on organisational performance: A conceptual study. International Journal of Accounting, Finance and Business (IJAFB), 8(49), 113–124.
Trif, A., & Paolucci, V. (2019). Employee relations in context: Globalization, uncertainties, and dynamics of change. Employee Relations, 41(5), 1030–1044.
Vora, N., & Patra, R. K. (2017). Importance of internal communication: Impact on employee engagement in organizations. Media Watch, 8(2), 29–38.
Yadav, S., & Hazarika, L. (2021). Managing employee relations in multinational firms: Challenges and opportunities. International Journal of Management (IJM), 12(1), 76–89.
Zajkowska, M. (2012). Employee engagement: How to improve it through internal communication. Human Resources Management & Ergonomics, 6(1), 104–117.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.