The Impact of Possessing The Elements of Strategic Cognitive Competence in Enhancing the Dimensions of the Quality of Health Services

Abdul Ali Salman Al Fatima –Masoudi

doi:10.61132/nuansa.v3i1.1539

Authors

Abdul Ali Salman Al Fatima –Masoudi University of Kerbala

DOI:

https://doi.org/10.61132/nuansa.v3i1.1539

Keywords:

Strategic Cognitive Ability, Quality Of Health Services, Private Health Sector

Abstract

This study aims to determine the impact of possessing the components of strategic cognitive competence
in enhancing the quality of health services in the private health sector operating in the holy Karbala
Governorate through a sample that was studied, which included three important private hospitals, namely
(Al-Kafeel Hospital, Al-Hujjah Hospital, and Zain Al-Abidin Hospital). To achieve this goal, three
dimensions were adopted for the main independent variable, strategic cognitive competence, which are
(information technology, decision-making, creative thinking). Five dimensions were also adopted for the
dependent variable, the quality of health services, which are (tangibility, reliability, responsiveness,
assurance, empathy), based on ready-made scales. A sample of leaders, administrators, and doctors
working in these hospitals, amounting to (120) respondents, was selected for the purpose of answering the
questions related to the independent variable, strategic cognitive competence. As for the questions related
to the dependent variable, the quality of health services, they were answered by a sample of clients of
these hospitals, amounting to (120) respondents, in order to ensure the credibility of the answers. A
number of statistical programs were used, such as (SPSS V.25, AMOS V.23). One of the most important
conclusions reached by the study is that the material aspects of health services, such as medical devices
and equipment, are considered good, but they need continuous improvement to keep pace with everything
new in this field. The study concluded with a number of recommendations, the most important of which
was the need to work on developing an integrated system to measure and analyze the level of patient
satisfaction with the nature of the health services provided.

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