Pengaruh Kombinasi Fitur Cash On Delivery (COD) dan Live Streaming Shopee terhadap Keputusan Pembelian Produk pada Toko Thrift Topi Trouble.Caps Kota Bekasi

Siti Maspupah Suryaningsih; Eulin Karlina

doi:10.61132/manuhara.v3i4.2215

Authors

Siti Maspupah Suryaningsih Universitas Bina Sarana Informatika
Eulin Karlina Universitas Bina Sarana Informatika

DOI:

https://doi.org/10.61132/manuhara.v3i4.2215

Keywords:

Cash on Delivery, E-Commerce, Live Streaming, Purchase Decision, Shopee

Abstract

The rapid growth of e-commerce has reshaped promotional strategies, shifting them from traditional methods to more interactive approaches. Among these, the introduction of Cash on Delivery (COD) and live streaming features on platforms such as Shopee has gained increasing attention as tools to influence consumer behavior. This study aims to investigate the effect of COD and live streaming on consumer purchase decisions at the thrift hat store Trouble.Caps in Bekasi City. A quantitative research design was employed with 100 respondents selected using a saturated sampling technique, ensuring that all available participants were included. Data were gathered through observation, questionnaires, and interviews, and subsequently analyzed using validity and reliability tests, classical assumption testing, t-tests, f-tests, and the coefficient of determination, assisted by SPSS version 25. The results reveal that both COD and live streaming exert significant partial effects on purchase decisions, each showing a significance value of 0.000. Furthermore, simultaneous testing indicates that these variables collectively influence consumer decisions, with an R Square value of 0.751. This implies that 75.1% of the variation in purchase decisions is explained by COD and live streaming, while the remaining 24.9% is influenced by other factors. The findings underscore the strategic importance of integrating COD and live streaming as complementary features to build consumer trust, enhance interactivity, and increase purchase intention in online retail businesses.

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