Pengaruh Perspektif Tarif Berobat, Fasilitas Kesehatan Dan Standar Pelayanan Terhadap Kepuasan Pasien Rawat Jalan  Di RSUD. Gambiran Kediri Kota Kediri

Farra Kharisma Rinta

doi:10.61132/manuhara.v1i4.231

Authors

Farra Kharisma Rinta Universitas Islam Kadiri

DOI:

https://doi.org/10.61132/manuhara.v1i4.231

Keywords:

Gambiran Regional Hospital, Kediri City, patient satisfaction, health facilities

Abstract

Study aims to determine the effect between the variables perspective of treatment rates (X1) health facilities (X2) and service standards (X3) on patient satisfaction (Y) at Gambiran Hospital, Kediri City. Type of research. This is quantitative research. The data collection techniques used are primary data and secondary data. Sample selection using purposive sampling method, the number of samples in the study obtained as many as 91 respondents at Gambiran Hospital, Kediri City. This research data was obtained through questionnaires, interviews, and literature studies. The analysis techniques used are Validity Test, Reliability Test, Classic Assumption Test, Multiple linear regression analysis, t test, Classical Assumption Test, Multiple linear regression analysis, Classical Assumption Test Classical Assumption Test, Multiple linear regression analysis, Test t, Test F and Test the coefficient of determination. Determination. From the results conducted in the study, it shows that the variables perspective of treatment rates, health facilities and service standards on patient satisfaction. patient satisfaction at Gambiran Hospital, Kediri City. The results of the study obtained a multiple linear regression equation Y = 11.078 + 0.233X1 + 0.426X2 + 0.718X3 and the results of the t test of the perspective variable of treatment rates partially significant effect on patient satisfaction. Health facilities partially significant effect on patient satisfaction. Service Standards partially significant effect on patient satisfaction. F test results obtained Fcount results with a significance value of 0.000 <0.05. From the results of the analysis it can be concluded that the perspective of treatment rates, health facilities and service standards simultaneously and significantly affect patient satisfaction at Gambiran Hospital, Kediri City.

References

Anggraeni, D. and Kurniawan, P. H. (2019) ‘Pengaruh Kualitas Pelayanan, Tarif dan Fasilitas Terhadap Kepuasan Pasien Rawat Jalan pada Rumah Sakit Umum Daerah Embung Fatimah Kota Batam’, Scientia Journal : Jurnal Ilmiah Mahasiswa, 1(2), pp. 1–8.

Dewi Setia Wardani, Diana Ambarwati, & Udik Jatmiko. (2022). Pengaruh Kualitas Produk, Kepercayaan, Dan Kualitas Pelayanan Terhadap Keputusan Pembelian Pada Toko Roti Dian Jaya Nganjuk. Jurnal Ilmiah Manajemen, Ekonomi Dan Bisnis, 1(3), 77–83. https://doi.org/10.51903/jimeb.v1i3.410

Edi Wijaya Kusuma1, Sri Suryoko2, A. B. (2018) ‘PENDAHULUAN Rumah Sakit Umum Daerah ( RSUD ) RAA . Soewondo Pati merupakan rumah sakit yang juga bertujuan mendapatkan keuntungan . Pendapatan rumah sakit terbesar adalah dari hasil rawat pasien , yang sekaligus menjadi tolok ukur keberhasilan program pem’, Ilmu Admisnistrasi Bisnis Undip, 5(024), pp. 34–41.

Harfika, J. and Abdullah, N. (2017) ‘Pengaruh Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pasien Pada Rumah Sakit Umum Kabupaten Aceh Barat Daya’, Balance, XIV(1), pp. 44–56

Jatmiko, U. (2015). Pengaruh kompetensi pembelajaran dosen dan kualitas pelayanan karyawan terhadap minat belajar mahasiswa fakultas ekonomi Universitas Islam Kadiri Kediri. Jurnal Revitalisasi, 04(2), 86–100. https://ejournal.uniska-kediri.ac.id/index.php/Revitalisasi/article/view/776%0Ahttps://ejournal.uniska-kediri.ac.id/index.php/Revitalisasi/article/download/776/611

Novitasari, Mita, Drs. Yusuf Suhardi, M.Si., M. (2020). “Pengaruh Kualitas Pelayanan, Fasilitas Dan Harga Terhadap Kepuasan Pasien Di Paviliun Kartika RSPAD Jakarta.” Jurnal Ekonomi Sekolah Tinggi Ilmu Ekonomi Indonesia, hal. 1-18. http://repository.stei.ac.id/2864/

Nurul Hidayah, Nurmiati, R. (2021) ‘Pelayanan Pada Unit Rawat Inap Di Rsud Haji’, Journal of Aafiyah Health Research (JAHR) P-ISSN:, 2(1), pp. 55–68.

Sangadji, Etta Mamang dan Sopiah. (2013). Perilaku Konsumen. Yogyakarta: Andi

Santa Yesinda, I., & Murnisari, R. (2018). Pengaruh Fasilitas dan Kualitas Pelayanan terhadap Kepuasan Pasien Jasa Rawat Jalan pada Puskesmas Kademangan Kabupaten Blitar. Jurnal Penelitian Manajemen Terapan (PENATARAN), 3(2), 206–214.

Savitri, D., Hidayat, W. and Dewi, R. (2015) ‘Pengaruh Kualitas Pelayanan, Lokasi, Dan Tarif Terhadap Kepuasan Pasien Rawat Inap Rumah Sakit Lestari Raharja Kota Magelang (Studi Kasus Pada Pasien Rawat Inap Non Asuransi)’, Jurnal Ilmu Administrasi Bisnis, 4(2), pp. 325–331.