Analisis Efisiensi Pelayanan Administrasi Pembayaran Terhadap Kepuasan Pelanggan Pada Perusahaan Listrik Negara Makassar
DOI:
https://doi.org/10.61132/manuhara.v1i1.1107Keywords:
Efficiency, Service, SatisfactionAbstract
The aim of this research is to determine the influence of payment administration service efficiency factors on customer satisfaction at the State Electricity Company in Makassar, South Sulawesi Province. To find out which payment administration service efficiency variables have a more dominant influence on customer satisfaction at the State Electricity Company in Makassar, South Sulawesi Province. The research method used is a quantitative research method. Research results on the influence of Payment Administration service efficiency on customer satisfaction at the State Electricity Company in Makassar. In this research, results have been obtained that the hypothesis proposed is acceptable, because the results show that the efficiency of payment administration services has an effect on customer satisfaction at the State Electricity Company in Makassar. The research results also explain that the most dominant variable influencing customer satisfaction is the efficiency of payment administration service funds, where the results show that in general customers experience satisfaction because their expectations are the same as the implementation results (reality).
Downloads
References
Alatas, A. (2004). Analisis Kemampuan Perencanaan Pembangunan Daerah di Kabupaten Bantaeng (Tesis, Program Pascasarjana Unhas Makassar).
Anonim. (2008). Pengaruh dan pengembangan Badan Kepegawaian Negara. Retrieved from http://www.BKN.go.id.
Arikunto, S. (1998). Manajemen Penelitian. PT Rineka Cipta.
Burhanuddin, S. (2004). Analisis Faktor-faktor yang Mempengaruhi Kinerja pada Kantor Bappeda pada Kabupaten Kolaka (Tesis).
Gasper, V. (2004). Perencanaan Strategik untuk Peningkatan Kinerja Sektor Publik, Suatu Petunjuk. Gramedia Pustaka Utama.
Hartati, S., Muhtazib, M., Rosnida, R., & Wahdaniyah, M. (2023). Perlindungan hukum bagi pasien dan bidan dalam pemberian pelayanan umum di TPMB Mughni Wahdaniyah. Jurnal Review Pendidikan dan Pengajaran (JRPP), 6(4), 2392-2396.
Keban, T. Y. (2000). “Good Governance” dan “Capacity Building” sebagai indikator utama dan fokus penilaian kinerja pemerintahan. Retrieved from http://www.Google.com.
Lembaga Administrasi Negara RI. (2003). Pedoman Penyusunan Laporan Akuntabilitas Kinerja Instansi Pemerintah.
Mahmudi. (2005). Manajemen Kinerja Sektor Publik. Unit Penerbit Akademi Manajemen Perusahaan YKPN.
Mashuri, H. T. (2005). Analisis Kinerja Badan Perencanaan Pembangunan Daerah dalam Pelaksanaan Otonomi Daerah di Kabupaten Banggai Provinsi Sulawesi Selatan Tengah (Tesis, Program Pascasarjana Unhas Makassar).
Muhtazib, M. (2023). Pengaruh motivasi kerja, keselamatan dan kesehatan kerja terhadap kinerja karyawan. Economics and Digital Business Review, 4(2), 432-436.
Muhtazib, M., & Niartiningsih, A. (2022). The effect of financial and non-financial compensation on employee performance at Kentucky Fried Chicken (KFC) Pettarani Makassar. Journal of Asian Multicultural Research for Economy and Management Study, 3(1), 66-70.
Muhtazib, M., & Rifaldi, M. (2023). Analisis kelayakan investasi terhadap penyewaan alat berat pada PT. Tri Daya Jaya Makassar. Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset, 1(5), 401-411.
Muhtazib, M., Junaid, K. U., Ihsan, M. N., Roswiyanti, R., & Alpiani, A. (2022). Conservation-based management of children's character education on Barrang Lompo Island, Makassar City. Agrikan Jurnal Agribisnis Perikanan, 15(2), 520-526.
Nurfitriani, N., Hartati, S., Muhtazib, M., & Rosnida, R. (2022). Pengaruh komitmen organisasi terhadap kinerja perawat instalasi rawat inap RSUD Kabupaten Majene. Jurnal Review Pendidikan dan Pengajaran (JRPP), 5(1), 246-251.
Paranto. (2005). Pengaruh faktor-faktor kepuasan terhadap kinerja karyawan Pusat Pendidikan Komputer Akuntansi IMKA Surakarta. Retrieved from http://www.google.com.
Peraturan Menteri Dalam Negeri Nomor 13 Tahun 2006 tentang Pedoman Pengelolaan Keuangan Daerah.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
