The Influence of Work-Life Balance and Burnout on the Performance of Generation Z Employees at Coffee Shops in Bogor City

Irfan Rizka Akbar; Desi Prasetiyani

doi:10.61132/nuansa.v4i3.2860

Authors

Irfan Rizka Akbar Universitas Pamulang
Desi Prasetiyani Universitas Pamulang

DOI:

https://doi.org/10.61132/nuansa.v4i3.2860

Keywords:

Burnout, Coffee Shops, Employee Performance, Generation Z, Work-Life Balance

Abstract

The rapid growth of coffee shops in Bogor City has increased competition and created challenges in managing Generation Z employees, particularly regarding work-life balance and burnout. The demanding characteristics of the food and beverage industry, including shift work, long working hours, high service demands, and intensive customer interactions, may affect employee performance. This study aims to analyze the influence of work-life balance and burnout on the performance of Generation Z employees working in coffee shops in Bogor City. This research employed a quantitative approach with a causal associative design. Data were collected through structured questionnaires using a five-point Likert scale from 100 Generation Z employees selected through purposive sampling, with a minimum work tenure of three months. The data were analyzed using validity and reliability tests, classical assumption tests, multiple linear regression, partial and simultaneous hypothesis testing, and the coefficient of determination. The results indicate that work-life balance has a positive and significant effect on employee performance, while burnout has a negative and significant effect. Simultaneously, work-life balance and burnout significantly affect employee performance, explaining 58.4% of its variation. The study concludes that improving work-life balance and reducing burnout are essential for maintaining optimal performance among Generation Z employees in coffee shops.

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