The Application of Leadership Behavior and Work Motivation in Ship Agency Services at PT Djakarta Lloyd (Persero), Berau Branch

Bustan Bustan; Vivid Violin; Andi Ernie Zaenab Musa; Hamka Hamka; Gusrah Gusrah

doi:10.61132/nuansa.v4i2.2876

Authors

Bustan Bustan Politeknik Maritim AMI Makassar
Vivid Violin Politeknik Maritim AMI Makassar
Andi Ernie Zaenab Musa Politeknik Maritim AMI Makassar
Hamka Hamka Politeknik Maritim AMI Makassar
Gusrah Gusrah Politeknik Maritim AMI Makassar

DOI:

https://doi.org/10.61132/nuansa.v4i2.2876

Keywords:

Leadership Behavior, Maritime Human Resources, Service Quality, Ship Agency Services, Work Motivation

Abstract

This study aims to analyze the influence of leadership behavior and work motivation on ship agency services at PT. Djakarta Lloyd (Persero) Berau Branch. The research employed a quantitative approach using a survey method. The population consisted of all employees directly involved in ship agency services, totaling 41 people, all of whom were selected as the sample using a saturated sampling technique. Data were collected through questionnaires using a Likert scale. Data analysis employed multiple linear regression, t-test, F-test, and the coefficient of determination (R²). The results showed that leadership behavior has a positive and significant effect on ship agency services, with a t-value of 3.378 and a significance level of 0.001. Work motivation also has a positive and significant effect on ship agency services, with a t-value of 5.486 and a significance level of 0.000. Simultaneously, leadership behavior and work motivation significantly affect ship agency services, with an F-value of 64.673 and a significance level of 0.000. The coefficient of determination of 71.7% indicates that variations in ship agency services can be explained by leadership behavior and work motivation, while the remaining 28.3% is influenced by other factors outside the research model. The findings indicate that work motivation is the most dominant variable in improving ship agency service quality.

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